Wednesday, March 11, 2020

Contemporary Management Approaches to the Global Hospitality and Tourism Industry.

Contemporary Management Approaches to the Global Hospitality and ...

After sustained collaborative work, I am happy to announce the publication of the book: Contemporary Management Approaches to the Global Hospitality and Tourism Industry. Intended to be a key reference source for students and professionals, this book highlights topics such as service quality, culture sensitivity, brand marketing and explores the influence of globalization and the methods of sustainable business practices.


Many thanks to the editors and all the other authors, contributing to this book was an inspiring journey!
Table of contents and list of contributors:

Chapter 1: Contemporary Quality Management Approaches and Practices Within the Hospitality Industry. Abraham Pius, Husam Alharahsheh, Obioma Nwaogbe, Mihaela Dariescu
Chapter 2: The Use of Social Media as a Tool to Capture Customer Value and Interaction. Husam Alharahsheh, Abraham Pius, Imad Guenane, Chad Manian
Chapter 3: Contemporary Management Approaches to the Global Hospitality and Tourism Industry: Technology as a Panacea for Sector Growth. Edwin Agwu
Chapter 4: Corporate Culture as a Competitive Tool in Enhancing the Organisational Performance of Star-Rated Hotels in Ghana. Dominic Owusu
Chapter 5: Impact of Crisis on Tourist Destination: A Case of Kashmir, India. Natasha Saqib
Chapter 6: Mystery Shopper Programs in the Tourism Sector. Eda Katlav, Şule Aydin
Chapter 7: Sustainable Tourism: What Trends Does Academic Production Reveal? Fátima Carvalho, Silvia Fernandes
Chapter 8: Profile, Motivations, and Experiences From Portuguese Solo Female Travelers. Zelia Breda, Adriana Santos, Tamara Kliček, Gorete Dinis
Chapter 9: Modelling a Conceptual Framework for the Wine Tourism System: A Case Study of the Wine Tourism Industry in India. Anupama Kotur
Chapter 10: Finance in the Hospitality and Tourism Sector. Adenike Adesanmi
Chapter 11: Finance in the Hospitality Industry. Mudassar Mehmood






Strategic change in independent higher education colleges in England: moving from sub-bachelor (higher national qualifications) to bachelors’ degree programmes through institution partnership


Introduction
The strategy, as suggested by Mintzberg (1987) is a medium- or long-term plan to attain the organisation’s goals and mission. This plan forms the base of actions (Preedy, Glatter and Wise, 2003) which will lead to change, according to organisation’s directions, expected trends, and developments in the external and internal business environment. It is appropriate to discuss the strategic change in a college in similar ways as in any other business, considering that educational institutions are operated by a private or public entity, for-profit or non-profit (UNESCO, 2019). Therefore, this essay will focus on the strategic change adopted by higher education colleges in the endeavour of improving their position on the market by shifting from sub-bachelor to bachelors’ degrees programmes.
Working in independent higher education colleges in London I had the opportunity to be involved twice in various stages of planning and implementation of bachelor’s degrees programmes by university partnership. This change was initiated in both colleges to the detriment of sub-bachelor qualifications, traditionally delivered in those institutions. Liaising with professionals from similar institutions in England, I noticed that many colleges delivering sub-bachelor courses are shifting their strategy toward implementing bachelor’s degrees programmes. This is why the current paper aims to investigate the above-mentioned strategic change and will attempt to propose a reasonable plan which could facilitate the change.
Firstly, the literature on education leadership and strategic management will be explored for a better understanding of the complex nature of  planned organisational change in educational institutions (Mullins and Christy, 2016; Fullan, 2001; Mintzberg and Waters, 1985; Davies and Ellison, 2003). As the author faced ambiguous situations while participating in the implementation of BA programmes in institutions specialised in delivering sub-bachelor qualifications, the second part of the paper will focus on elaborating a suitable plan to ease the change process for leaders. Based mainly on the Lewin’s (1947), and Mintzberg’s (1987) work on strategy, as well as other authors, the proposed plan could be used as an informative guide by those leaders who are in the position to lead the change in their institution. In the conclusions, the essay will underline the applicability of the proposed plan, considering the complexity of the educational institutions.
Higher education context in England
As global education industry is estimated to become “ the great growth industry of the 21st Century” (Pearson, 2013: 8), and the higher education markets are expanding through a diversity of services and products ranging from students’ recruitment to the creation of new learning technologies, the educational institutions become sellers, buyers and market actors (Komljenovic and Robertson, 2017) in a knowledge-based economy. In England, the legislative changes led to increased autonomy for colleges and universities in terms of decision making (Preedy, Glatter and Wise, 2003), and at the same time increasing the competitiveness through the publication of performance data and external benchmarks. In addition, the White Paper on Growth, Competitiveness, and Employment (European Commission, Secretariat - General, 1993) emphasizes the importance of becoming globally competitive while addressing unemployment and developing human capital through lifelong learning. 
Although historically the sub-bachelor provision has been overshadowed by the bachelor provision (Parry, Saraswat, and Thompson, 2017), they have an increased role in enhancing lifelong learning and contributes to reducing the students’ drop-out rates (NCIHE, 1997). Besides, the sub-bachelor provision offered by public and private institutions is contributing to widening participation in higher education and moreover, they are ways of developing community engagement and attracting a larger number of students (Stuart, 2003). The focus of the higher education institution on the number of students is fuelled by the neoliberal discourse in education and the corporate interest. This context creates an image of the student as a consumer and transforms the education in a capital good and a tool that enables access to the marketplace (Bogotch, Schoorman and Reyes-Guerra, 2017). Therefore, as a result, higher education institutions are planning and adopting strategic changes that would potentially attract a higher number of students and will enhance their position on the market.
Understanding the strategic organisational change in higher education colleges
The strategy is a complex and dynamic concept whose relevance might change rapidly due to environment changes. Mintzberg (1987) advocates five ways in which the strategy could be defined: as plan (intended course of action), ploy (actions meant to bring you an advantage against the competitors), pattern (consistent behaviour, actions resulted from past successful approaches), position (position on the market), and perspective (based on the organisation’s own culture, and specific characteristics, shared by the staff). Later, Davies and Ellison (2003) represent the strategy as a template for organisational activities, targeting medium to long-term objectives, dealing with the key issues and using broad aggregated data.
Whatever definition is embraced, the strategic leader should consider the importance of understanding the factors influencing the strategy development, such as the turbulence of external elements and the understanding of change on an individual and organisational level. Considering these factors, Davies and Davies (2009) suggest the ABCD (Articulate, Build, Create, Define) model for leading organisational strategic change, where the leader is articulating the sense of direction is creating awareness among staff by building an image of intended direction and foster the dialogue as a base for establishing a strategic perspective and formal plans. The ABCD approach distinguishes the role of the strategic leaders in direction setting, translating the strategy into action, developing strategic capabilities and leading people toward a shared vision. Thus, the strategic change is driven by a transformational leader that inspires people to transcend the self-interest for the organisation, facilitating understanding of change, and their significance in the organisation (Bush, 2011).  The importance of aligning the people and the organisation to the strategy is underlined by Mullins and Christy (2016) who recognises the complexity generated by social interactions and the individuals that can make the difference (the change agent) or could be an element of resistance to change. Therefore, managing people closely and communicating effectively are tactics for overcoming the resistance to change. On the same topic, Fullan (2001) suggests that the staffs’ understanding of the purpose of change and its translation into necessary and desired behaviours are essential in achieving change and should be addressed on a continuous basis because they are affecting how people think and perform.
Often, the strategy is adopted as a reaction to external factors and moulded in various shapes, to meet the organisational needs. Authors (Mintzberg and Waters, 1985; Davies, 2003; McGee, Thomas and Wilson, 2005; Mintzberg, Ahlstrand and Lampel, 2009;) identify more types of strategies: deliberate, emergent, intended, realised, and unrealised. For this paper, in the case of the College moving from sub-bachelor to bachelors’ degrees programmes through an institutional partnership, the deliberate strategy will be considered. Opposite to the emergent strategies which are flexible solutions to unexpected situations, the deliberate strategies are defined by previous intentions, a top-down approach that outlines the institutional goals and rigorous planning.
Even though the deliberate strategy is considered, all the other strategy definitions are complementary, and different relationships may exist between them, as suggested by Mintzberg (1987). The educational organisations are open systems in which the diversity and complexity of the processes should be respected (Bates, 2013), and it is expected that the strategic changes occurring are ‘multidimensional’ as stated by Fullan (2001: 39). Therefore, according to Fullan (2001), while implementing a change to achieve a particular goal, the dimensions that need to be considered are the resources, new teaching approaches and the alteration of beliefs related for example to new policies, pedagogies, processes. Hence, it may not be argued that the change took place in practice if all the above-mentioned dimensions are not changed. In the context of a College changing its provision from sub-bachelor to bachelors’ degrees programmes, the three dimensions of change will refer to a wide range of components. Therefore, after setting up the new goals and vision, the strategic leader will need to assume the resource developer and distributor role (Chang, 2002). In the case of the College changing its provision to bachelors’ degree programme, the resources linked to the new curriculum are essential. Therefore, the virtual learning environment (VLE) and the library should be review and updated. Specialised software or equipment should be available when the course starts, to avoid stakeholders’ dissatisfaction. Stuart (2003) emphasizes that the institutions should be on equal grounds in terms of status and authority within the partnership and should benefit from appropriate resources. However, using new resources might be insufficient to implement the desired strategy. To further the strategic change, middle leaders should refer to one of the five leadership forces identified by Sergiovanni (1984), educational leadership, to facilitate effective practices and lead staff development. For instance, the bachelors’ degrees programmes, are more academic than vocational, hence the lecturer should adopt teaching methods recommended and to enhance academic skills and independent learning.
Other operational departments involved in the change process may require adaptation of processes and resources.  In this case, the flexibility of the institution in terms of processes and structure can be a driving force for change or a factor of resistance (Mullins and Christy, 2016). While planning and implementing the change of the provision through institution partnership, the policies related to admission, student contract, complains procedures and quality procedures may need to be revised. Moreover, a gradual move toward a new provision may lead to an increased workload. An assessment of administrative resources (staff available, office space, equipment) and training should be planned at an early stage of strategic change.  This is available for student recruitment department as well. Starting to recruit for a different type of programme raises the urge for understanding the differences between the two provisions in terms of entry requirements and customers’ needs and expectations.
Proceeding to a planned organisational change, Lewin’s (1947) model of organisational change can be considered. This three stages model (unfreeze – movement/change – refreeze) is based on force field analysis, action research, and group dynamics. As per Lewin (1947), understanding the sources of resistance on individual and group level is important while implementing organisational change, and is also important in recognising the difficulties associated with the strategic change. As stated by Rosenbaum, More and Steane (2018), the resistance to change is not necessarily a negative element leading to failure, but it is an element that requires intervention and can be addressed by persuasion and efficient communication (Garvin and Roberto, 2005) with all staff members. Through cultural leadership (Chang, 2002) the strategic leader can build up new behaviours and can transform the strategy into a continual process owned by everyone. Consequently, the commitment of middle leaders and their project ownership are important (Stuart, 2003) in successfully developing the strategic change because they need to translate the strategy into operations (Kaplan and Norton, 2001; Pietersen, 2002) and to enhance staff engagement through human leadership.
As stated by Stuart (2003) a partnership decided and initiated by the strategic leader may fail if the implications for staff and students are not addressed in the change process. The importance of engaging various stakeholders in the partnership process is underlined by Hall (1999) who identifies the interpersonal and the intra-institutional level of a partnership, referring to the employees’ preferences towards partnership and the management of internal stakeholders. Hence, stakeholder analysis is an important tool for capturing strategic data prior to the change (Davies and Ellison, 2003). According to Lewin’s model of organisational change, in the beginning, within the unfreeze stage the employees should be informed about the current status-quo of the business, its strategic goals and desired change. Increasing employee’s awareness of change is more likely that they will react positively to it. A shared vision and ownership of planning lead more likely to effective strategy implementation (Preedy, Glatter and Wise, 2003). This can be achieved within the unfreeze stage through staff meetings for communicating the planned organisational change, and discussions with external stakeholders (Lewin, 1947). Later, staff development in various areas should continue through the movement/change stage (Lewin, 1947). For instance, the academic and support staff should prepare to support the new students by exchanging experience with fellows from the partner institution. Assessment standardisation workshops between academics in both institutions are required, and in a similar way, the administrative teams should benefit from common training days, to understand the processes on both ends and to improve coordination and efficiency. Moreover, common training and development opportunities will create an emotional connection, social relationships (Komljenovic, 2019), will build up the trust between the organisations (Currall and Inkpen, 2006) and the interpersonal level of the partnership (Hall, 1999).
One of the forces of change, as seen by Mullins and Christy (2016), is communication. The internal and external communication should be tailored based on the audience, from the first phase of discussion until the end of implementing the change. Clear and efficient communication is essential to build up a relationship between the two partner institutions and to endorse organisational integrity and competence (Komljenovic, 2019). The idea of clear communication as a vital element to partnerships is agreed by Stuart (2003) who emphasizes that discussing each other’s expectations and how the partnership is understood, will prevent misunderstandings and will build up trust.
Frequently, the main drivers of a strategic partnership between higher education institutions are the financial aspect, the position on the market, and the reputation. The regular publication of performance data for each institution, and the competitive environment (Preedy, Glatter, Wise, 2003) are leading the organisations to balance well any proposed partnership. While opting for a partnership, the leader that initiates it should consider organisation’s aim, vision and values, position on the market, reputation, and should be aware that they may need to be altered in the change process. Prior to the partnership agreement, the two institutions may collect and interpret data to build up a strategic overview of the possible collaboration using analytical tools such as stakeholder analysis, BCG Matrix (to identify strategic position and possibilities), SWOT (to identify internal favourable and less favourable factors), PESTEL (to assess the external environment) (Davies and Ellison, 2003). These analytical tools and others can be used to obtain strategic data that will enable the leader to identify if appropriate structures are in place for the partnership to function if the communication and administrative systems can face the change, if the market demand justifies the change of curriculum, and if the internal and external factors are favourable.
All the above testify that the strategic change from sub-bachelor to bachelors’ degree programme is a complex process that needs to be carefully planned as a deliberate strategy. The complexity arises from various elements involved in strategic change: resources, people, behaviours, believes and attitudes. Thus, for the change to occur, the transformational leader should consider all leadership dimensions: human, structural, political, cultural and educational leadership.

Strategic plan for moving from sub-bachelor to bachelors’ degrees programme through institution partnership.
The strategic change adopted by HE institutions is a way of adapting to market forces. Consequently, a college delivering vocational qualifications (level 1-3) could choose the apprenticeship degrees path for future strategic development, while colleges offering sub-bachelor’s degrees are more likely to move to bachelor’s degree provision through a partnership with a university. This can be achieved through strategic planning, that offers the means to transform ideas into actions in a proactive way (Predy, Glatter and Wise, 2003). Considering the Lewin’s and Mintzberg’s work on strategic planning, below it is proposed a plan that could be used by colleges that are trying to react to market forces through an institutional partnership and through adding or changing their provision from sub-bachelor to bachelors’ degree programme.
Moving forward, and considering the leadership and management theories (Bush, 2011), the proposed plan suggests at the beginning (stage 0 – 4) a bureaucratic model that will ideally transform to a collegiality model from stage five onward. This change in leadership will empower the stakeholders based on their expertise, unifying them through a common set of values and effectively engaging them in the decision-making process. The collegiality model may tackle a possible gap between the leadership and curriculum which could have a negative effect on students’ experience and institution’s achievement rates. 
Hypothetical plan for a college moving from sub-bachelor to bachelor’s degree provision:

Stage
Main process / activity
Duration
0
This stage is similar to Lewin’s (1947) unfreeze stage, and links to identifying the issue and the need for change. The strategic change decision can be taken after analysing the environment, the historical data, and concluding with a necessity to change based on external and internal forces (Mullins and Christy, 2016).
Now, it can be said that the strategy is a plan, and a ploy at the same time (Mintzberg, 1987) because it is used to obtain an advantage against the competitors and to gain market share.  Alternatively, this strategic change of adopting the bachelor’s degree provision might have existed as a long-term objective, a strategy as a position within the educational environment.

Tools that could be used: SWOT, PESTEL, BCG Matrix.
Key considerations: College’s aims, vision, goals; cultural leadership.
0 to 3 months
1
Stage 1 transforms the strategy into perspective (Mintzberg, 1987) and movement (Lewin, 1947). The leader, together with the team, will prepare the future partnership by obtaining and analysing the data (identify potential partners, market potential), identifying elements of change, making an internal audit, a feasibility report, and starting to build up capabilities.
A close consideration would be given in this stage to organisational culture. Identifying potential partners, the strategic leader should consider similarities between institutions from a cultural perspective, ethos, as well as matching visions and aims.

Tools that could be used: SWOT, stakeholder analysis, power-interest grid.
Key considerations: elements of change, elements of resistance, resources; structural leadership.
3 months
2
This stage, the action planning (Lewin, 1947), consists of meetings with possible partner institutions, finalised with a partnership contract. Pratt, Gordon and Plamping (2005) emphasize that an important element of a successful partnership is the clarity of boundaries between the two partner institutions because it leads to clear accountability, and all these can be established within the contract. 
Considering Mintzberg’s theory, starting with this stage the strategy can be identified with a pattern, characterised by the consistency of actions and desired outcomes.
This stage might extend to one more than one year, in cases when the partnership related discussions are not finalised positively due to unfavourable financial diligence or reports. This situation cannot be overcome by negotiating with more possible partner institutions simultaneous due to ethical considerations.

Key consideration: business ethics, internal and external communication, political leadership.
< / >1 year
3
The action planning continues, and after the partnership contract is agreed (stage 2), it is followed up by staff training for the new provision, new marketing, and student recruitment. The partners reinforce the position on the market through the implemented strategy (strategy as position, Mintzberg, 1987)

Key considerations: educational leadership, structural leadership, human leadership, marketing mix.
6 months
4
Now is the implementation of the new higher education provisions (Lewin, 1947). The BA qualification can be implemented gradually, first as a top-up year for the College’s alumni and graduating students, and then extended year by year.
* the duration of this stage may be influenced by conditions imposed by University.

Key considerations: human leadership, educational leadership.
2-3 years
5
Follow up and stabilisation stage (Lewin, 1947).
During the academic year, the University monitors the delivery of the programme through staff meetings and students' feedback.

Key considerations: educational leadership, SWOT.
Termly
6
The assessment of consequences (Lewin, 1947)
At the end of each year, the programme will be evaluated internally, and externally, through self-evaluation and external evaluation process. For quality evaluation purpose, feedback from various stakeholders (students, staff, external examiner), retention, progression and achievement rates will be considered.

Key considerations: reflection, self-evaluation, quality cycle, SWOT.
2 months
7
Following the evaluation, an action plan will be issued, which will help to improve the practice and processes. This stage identifies itself with the strategy as a pattern (Mintzberg, 1987), where good practice is noted, and actions are proposed to enhance the good practice and to extend it in other areas as well.
This refreezing stage as defined by Lewin (1947), should be used to reinforce, monitor and strengthen the change that just took place. This stage helps the organisation and its staff to reflect on the new behaviours, to find ways of consolidating the trust and confidence between the institutions.

Key considerations: educational leadership, quality cycle.
Evaluation report to be released within 4 weeks, and to contain deadlines for actions.


Often, this type of strategic change is faced by the college leaders for the first time. The above-proposed plan could help in avoiding managing this type of change through a chaos approach or an emergent strategy that will increase the ambiguity on all the organisational levels. The strategic leader could use this proposed plan to prepare him/her-self for the change he/she needs to lead and manage. The plan will make the strategic leader aware that such a change is not a short-term solution, but a process that needs to be developed as a long-term strategy, considering the complexity of the educational institutions and the dimensions involved in the change.
The strategic leader has to play a multitude of roles: goal developer, resources developer, process engineer, social and environmental leader, supervisor and organisational developer (Chang, 2002) and the theoretical knowledge will help him/her to focus and accomplish this task. The literature on strategic planning and change is wide and often tackles isolated aspects and levels of leadership and management. That is why the plan proposed above considers various aspects of a strategy and the relationships created between them (see figure 1).
                                       

Figure 1: Relationships between strategy as plan, ploy, position, perspective and pattern, based on Mintzberg (1987). By Author.
Conclusions
Reflecting on the above, the strategic change in the case of an independent higher education college moving from sub-bachelor to bachelors’ degrees programmes through institution partnership is a deliberate strategy with bureaucratic features. Establishing a partnership between institutions is a planned bureaucratic process, where the decision-making follows a rational sequence (Bush and Bell, 2002; Lewin, 1947), starting with the perception of the issue, analysing it with the use of collected data, formulating, choosing and implementing the solutions or approaches, and in the end monitoring and evaluating the effectiveness of the strategic change.  The bureaucratic approach for managing the strategic change is endorsed by more authors (Lewin, 1947; Levačić, 1995; Watson and Crossley, 2001; Bush and Bell, 2002) and all the leadership dimensions are considered essential. For a successful change the strategic leader should avoid ambiguous processes by embedding the management and leadership theories into practice. The theoretical awareness leads to a better understanding of organisations, people and behaviours, and helps leaders to take the organisation forward.

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Leading a product model curriculum in private higher education colleges to meet the expectations of various stakeholders

Introduction
In the last four decades, the European context of higher education shifted the focus from personal development and self-actualization to professional development (Biesta, 2006) and building up the human capital for a global knowledge economy. In the UK, the continuous necessity of skilled workforce and the widening participation policy led to a phenomenon of massification of higher education, and the diversification of student population (Trapp, 2012). In this context, the UK higher education market expanded considerably through a growing number of alternative providers. Primarily, the alternative providers of higher education are private colleges offering undergraduate qualifications, who do not receive public funds, and who are not further education colleges (HESA, no date).  The governmental emphasis on professional development led to the necessity of redesigning the undergraduate courses to allow learners to acquire a well-defined set of skills for an earlier entry in employment (Trapp, 2012). The increased accountability and competitiveness, the subject benchmark statements imposed by the Quality Assurance Agency and the National Qualifications Frameworks led the higher education providers, including private colleges, to opt for a curriculum that creates the opportunity to generate clear quantitative data. 
In this context, working with awarding bodies and delivering undergraduate courses based on a product model curriculum generates unexpected challenges in terms of meeting the various expectations of the stakeholders, particularly students, lecturers, and senior leadership teams. Therefore, this essay will focus on how a middle leader in a private HE college could use the literature and leadership theory to lead the delivery of a product model curriculum, considering various expectations of the stakeholders. The essay will review the literature in relation to product model curriculum, and then explore the expectations of various stakeholders, in relation to the curriculum delivered within undergraduate programmes. Further, leadership literature will be explored to identify ways of improving teaching and learning while delivering a product model curriculum. In the end, the essay will conclude by suggesting ideas for improving the product model curriculum leadership.
The product model curriculum in private higher education colleges
The concept of curriculum is difficult to define due to the different meanings given by the context it is used. In time, trying to depict the complexity of the concept, the definition of curriculum developed by incorporating various dimensions. The literature reveals the curriculum as a continuous reorganisation of a child’s experience of knowledge (Dewey, 1902) or the full range of learning experiences that develop the abilities of the individual (Bobbitt, 1918). The institutional context is added by Tyler (1957) who sees the curriculum as learning experiences organised by educational settings to meet educational goals. Gagne (1967) defines the curriculum as a sequence of content based on prior knowledge that facilitates subject-specific learning. Similar definitions of the curriculum as a plan outlining desired learning outcomes for a school or an area of study are given by Popham and Baker (1970), and McBrien and Brandt (1997). Other authors add to the curriculum definition the learners’ experience (Nolet and McLaughlin, 2005; Kelly, 2009) and the applicability of knowledge (Silva, 2009). Therefore, the curriculum could be described as planned guided learning with various levels of generality, referring to the body of knowledge and learning experience, embedding the desired learning outcomes, teaching methods, activities and occurred learning. The focus of the curriculum can change from learners’ development to the process of learning, content or intended learning outcomes. The classical curriculum with roots in antiquity is based on disciplines as grammar, logic, rhetoric, mathematics, philosophy and theology, and is found in contemporary schooling as core subjects and teaching approaches. The content model focuses on the transmission of knowledge and the facilitation of overall understanding. With the process model of the curriculum, the focus is shifting from the knowledge and the end product to the process of learning and the development of thinking, acting and feeling.  The product model of the curriculum is focussed on desired learning outcomes and prescribes a precise content. This model offers limited flexibility or choice to the teacher in terms of content, while the students are passive receivers of knowledge. The product model curriculum is widely adopted today as it provides the means for clear accountability of teaching and learning.
As argued by Kelly (2009), the product model curriculum was developed by applying to education the scientific approach used in the industry. This curriculum approach was preceded by Bobbitt’s views (1918) about structured educational content, with clear objectives that both parents and students could understand. The idea of clear objectives that define desired behaviours and learning outcomes is endorsed by Tyler (1957), who outlines that the curriculum should determine the educational purpose, the learning experiences, deliberate planning of learning and a way to assess that the learning took place. Currently, the curriculum adopted by many private higher education colleges, endorsed by awarding and validating bodies, prescribes the indicative content, the desired learning outcomes, ways to assess the learning outcomes, and expected capabilities and behaviours to be developed by learners, thus, is a product curriculum. The curriculum content is meant to help the students understand what is expected from them and indicates what expectations the employers should have from graduates. The curriculum leaders and lecturers use this information to structure and organise teaching and learning. To achieve planned learning outcomes and behaviours stipulated by the product model curriculum, Grundy (2002) argues that the learning environment needs to be controlled, as well as learner behaviour. Therefore, in the higher education context, the lecturers are responsible for classroom behaviour management and resource management.
This approach of the curriculum based on aims, objectives and rigorous planning depicts the learning as a linear process similar to a factory production line. The learning as a two-dimensional process in undergraduate programmes is demonstrated by the rigid planning of content delivery and assessment, as found in the academic calendar, the schemes of work and lesson planning, all based on clear desired outcomes and assessment dates. The curriculum designers embed Bloom’s taxonomy, emphasizing various levels of understanding through grade characteristics and assessment criteria specific to the level of study, but still, the product curriculum illustrates the learning as a linear process (Kelly, 2009) failing to reflect its complexity and its developmental aspect.
The learning outcomes curriculum approach is ideal for aligning the programme of study to external standards, but it is criticised by some authors (Hussey and Smith, 2003; Maher, 2004). The main critics refer to the constriction of learning, and limitations imposed by learning outcomes against creativity and emerging debates outside the set topic. The image of education as an industrial process, with clear final products and modification of human behaviours according to intended outcomes (Kelly, 2009) is not agreed by everyone, especially in the field of arts, philosophy and special needs education (Goddard, 1983). This model of the curriculum is seen more like indoctrination and deprivation of freedom to have their own opinion and think for themselves, transforming the students from emancipated human beings, to passive recipients (Kelly, 2009). Moreover, Kelly (2009) argues that there is no process of teaching and education without individual autonomy, and Freire (1973:79) argues that without freedom, education is transformed into ‘domestication’. Therefore, the curriculum should allow a degree of personal and professional autonomy to lecturers and students. In the case of undergraduate courses, the lecturers’ autonomy is limited, as the curriculum is usually prescribed by the validating or awarding body. The undergraduate course content prescribes not only what the lecturer should deliver, but also teaching methods, what to be assessed, and how to be assessed, depriving the lecturer of professional judgment on subject-specific content. Hirst and Peters (1970) argue that curriculum content should be based on worthwhile activities categorised into forms of knowledge. The meaning of worthwhile activities depends on the subject of study and the type of degree: academic or professional. In the case of academic courses, the curriculum organises the content and desired outcomes based on knowledge, while the curriculum of the professional courses focuses on building up expertise and its applicability in the workplace (Squires, 1987). As the undergraduate qualification aims to prepare the students for the workforce market, the course content should reflect the demands of professional practice and employability skills.
The undergraduate course syllabus is structured into subject-specific modules. The module specification includes a recommended timeframe for the student to achieve the desired knowledge (number of guided learning hours, independent learning hours, assessment preparation hours), the body of knowledge structured in indicative content, learning outcomes (the knowledge and skills that the student should have at the end of the module) and assessment criteria (what the student should be able to do to demonstrate the learning outcome). The modularisation of the course should offer flexibility to students through the choice of optional modules. However, in private higher education colleges with an undergraduate provision, this option is not available due to financial implications, and usually, the institution makes the choice of optional modules when acquiring the course designation from the awarding body. The downside of the modular course structure is the difficulty faced by students to see the course content holistically, to identify and understand the links between modules (Light, Cox and Calkins, 2014). Moreover, the lack of a holistic approach in a course may lead to over-assessment and academics working as isolated individuals. The prescribed learning outcomes and the pressure of assessment are pushing the students to superficial learning and a stressful ‘run’ for a grade, as recognised by more authors (Sarros and Densten, 1989; McDowell and Mowl, 1995; Brown, 1997; Norton et al., 2006; Trapp, 2012).
Regardless of the criticisms, the product curriculum model is widely used today because all the deliberate planning, the specific learning outcomes, and assessment criteria are means to hold the institutions accountable for money expenditure and to measure their performance against external benchmarks.
Stakeholders’ expectations on the curriculum in private higher education colleges
The beneficiaries of the curriculum are the students, the employers, the lecturers, the senior leadership team, the researchers, and various other institutions. Creating a curriculum to answer the needs of all these groups is challenging and difficult to achieve. For the purpose of this paper, close attention will be given to students and lecturers. 
The higher education students have a good awareness of the value for money of the courses they are applying for. As adult learners they expect the course curriculum to build upon existing abilities and to help them achieve their personal and professional goals (Rogers, 2008; Daines, Daines and Graham, 2009; Trapp, 2012).  The learners’ expectations of the curriculum prior to the course start fit with the characteristics of the product model curriculum used at the undergraduate level (Daines, Daines and Graham, 2009; Rogers, 2008). Before starting the course the learners want to know what, where and how are they going to learn, how they will be assessed, how much that qualification can help them on a professional level. As emphasized by Knowles (1989) the adult learners are self-directed, and for them the learning experience is important. Even if the higher education students are intrinsically motivated and independent learners, it is argued (Jarvis, 2008) that those with little experience in a subject prefer a more pedagogic approach than andragogic. Based on the motivation to study, the students prefer to link the learning with problems and performance, life-centred rather than subject-centred (Knowles, 1989), and not to be overwhelmed by the amount of coursework to be produced for assessment purposes in a relatively short time (NUS and HSBC, 2009).  Light, Cox and Calkins (2014) argue that the course overload leads to students’ demotivation and dissatisfaction.  Even if the adult learners subscribe to a course with standard content they expect flexibility of content and assessment based on individual learning needs and abilities. Moreover, studies show that the students will like to be more involved in curriculum design through feedback (NUS and HSBC, 2009) and expect the learning experience to be relevant, engaging and entertaining.
The lecturers’ understanding of the curriculum links to the module and course content and structure, students’ learning experience and the process of teaching and learning (Fraser and Bosanquet, 2006). From the lecturers’ perspective, the product curriculum used in undergraduate programmes is less engaging and appealing. As Harris (1982) argues, the curriculum that does not offer freedom in terms of content and assessment methods devaluates the lecturer as a subject specialist and transforms the content delivery in a tick-box exercise. Moreover, the product model curriculum, through predetermined content, is pushing the lecturers to adopt a didactic and authoritarian approach which is contrary to the philosophy of teaching adults (Jarvis, 2008). Furthermore, lecturers recognise that the main challenge is the course overload and the little contact time. The course overload in higher education is discussed by Light, Cox and Calkins (2014) who state that this influences the method of delivery (the lecture is preferred) and influences the depth of understanding and knowledge for students (facilitates surface learning).
The above views and expectations on the curriculum in higher education are congruent with statements of scholars (Knight, 2001; Bron, Bovill and Veugelers, 2016; Bovill and Woolmer, 2019) who argued that the curriculum should rather insist on learning processes than outcomes, on relevance to students, and should create opportunities for creativity and innovation. To conclude, we need to underline the tension between students’ expectations of curriculum that should be relevant and engaging, and lecturers' position versus curriculum as an instrument of control and compliance.

Leading the product model curriculum
In the context of managerial trends underlined by the Jarratt Report (1985) and the Croham Report (1985) as argued by Lomas (2012), the private higher education colleges are subject to audits based on published criteria and performance indicators, external and internal benchmarks. These aspects urge the senior leadership team of private higher education colleges to shift the organisational culture from a collegial approach toward a managerial and corporate-like culture. Stressed by the market forces and the need to publish high-performance results, the senior leadership team transfers this pressure to middle leaders (head of department, programme leader), who are held responsible for students’ satisfaction, retention and achievement rates in their department. Thus, the middle leader in a private higher education college has a conflictual and ambiguous role (Blandford, 2006), switching daily from the lecturer position to line manager, with multiple lines of accountability. The middle leaders found themselves between academic staff, students and senior leadership team, in the position to lead and deliver a product curriculum generator of quantitative outcomes, controlling and limiting from lecturers’ perspective, and not as relevant and engaging as expected by students.
The middle leader has a dual role, needing to implement and respond to institutional decisions and simultaneously responding to individuals and groups within the department.  The difficulty of this position is enhanced by the middle leader’s multiple roles. In relation to lecturers, the middle leader is a colleague (due to teaching responsibilities) and in the same time is a line manager, having responsibilities like governing the department, managing the academic activities and the staff, promoting and representing the department, working with the students at group and individual level, building up relationships with internal and external stakeholders, managing the resources (Middlehurst, 1993). To be efficient, the middle leader should have a clear vision about their department, about the context in which they are working (Leask and Terrell, 1997), roles, responsibilities, and expectations. It is very important for the middle leader to have a good awareness of the college’s processes and regulations, for making efficient use of them. The good institutional awareness can help the middle leader in eliminating processual ambiguities and ease the communication and resource manager role.
A tension is created by institutional conditions in terms of working schedule and environment and the variety of learning and working styles. The personal characteristics and differences between lecturers and students should be given close consideration. The middle leader role is to facilitate the productivity and efficiency of staff, but this might be difficult to achieve when, as Lomas (2012) states, freedom and autonomy are highly appreciated. Thus, in regard to the lecturers’ needs, the middle leader should be knowledgeable about curriculum, and instructional issues, to support the lecturers as required. Middlehurst (1993) argues that the staff value the leaders who facilitate and recognize their efforts. Moreover, many of the lecturer’s activities (self-study, lesson preparation, marking) can be completed on campus or remotely, in the group or in solitude. As a mediator between the lecturers and the senior leadership team the middle leader in a higher education college might have the power to negotiate in behalf of the academic team a flexible schedule and a quiet and comfortable office space, which can facilitate continuous share practice and proper conditions for preparation and self-study. It is argued by authors that the middle leader is responsible for the creation of a proper environment to foster and promote teaching excellence and learning culture (Ramsden et al., 2007; Viskovic, 2007; Debowski, 2012).
The relationships with the students might be challenging and ambiguous due to the necessity of meeting individual learning needs while engaging with a product model curriculum, with a rigid content and assessment.  Firstly, the middle leader needs to work collaboratively with the senior leadership team for acquiring appropriate teaching and learning resources, that are appropriate for all the learning styles and special learning needs. Then, the leader will work with the lecturers, to create engaging and innovative learning opportunities. This might be challenging because a product model curriculum does not offer much space for innovation and creativity, and lecturers might fall into a resistance mood (Debowski, 2012), not favourable for innovation and creativity.
As the managerialism is perceived as anti-intellectual by the academic staff (Lomas, 2012), the middle leader should adopt a more democratic leadership style, to gain consensus and to provide the staff opportunities to engage in curriculum leadership. The democratic attitude will empower the lecturer as a subject specialist, providing opportunities to take ownership of the curriculum. Moreover, the middle leader in higher education colleges is often overloaded with teaching, managerial and administrative tasks, thus adopting a distributive approach to decision making and sharing the responsibilities based on each one’s strengths is not only for the benefit of lecturers but for their own welfare. Lomas (2012) argues that the inclusive aspect of the distributive leadership is more likely than any other approach to bring people on board, to build up commitment and consensus. Mintzberg, Quinn and Ghoshal (1998) recommend the distributive approach to be applied at individual, group and institutional levels. Thus, for good results, the middle leader should empower the lecturers and students both at the individual and at the group level. Distributive leadership on department level in private higher education colleges can be achieved by empowering lecturers as module leaders, based on their specialism. Timperley (2013) argues that distributed leadership can facilitate students’ achievements as the lecturers start to look closely into their individual learning needs and are more motivated in improving the learning and teaching experience. This approach could develop in time a collegial culture on the department level, where the authority is based on subject-specific expertise (Bush and Middlewood, 2005), and can create a high performing team, fit with the expectations of senior leadership.
Leading, supporting and motivating the staff to transform a product model curriculum in an exciting teaching and learning experience can be achieved through collaborative work. Fostering the dialogue between lecturers and students in common meetings and carefully analysing the students’ module and course feedback, is useful in shaping a curriculum that meets the needs of both groups (Bovill and Woolmer, 2019). Moreover, as recognised by Bogotch, Schoorman and Reyes-Guerra (2017), team meetings are important in leading teaching and improving the practice. They can be the stage where the shared practice and brainstorming activities lead to the development of creative and innovative teaching activities. It is stimulating for lecturers to share methods and activities efficient in engaging students, to discuss ways in which a prescribed content can be transformed in appealing and relevant topics for students. In curriculum-based discussions, the lecturers can identify cross-curricular themes that help to reduce the over-assessment through holistic assignment activities. The ownership feeling created in this way leads to successful results (Middlewood and Burton, 2001; Bush and Middlewood, 2005) and have a positive effect on motivating the lecturers and taking them out from complacency, procrastination, and resistance to change attitude.
The reflection and peer-observations can positively contribute to improving the practice in a product model curriculum. Both activities can be seen as tools of continuous professional development (Trapp, 2012, Bill and Melinda Gates Foundation, 2013) and increased self-awareness. Used by both lecturers and middle managers, the reflection and peer observation are improving the relationships between them through self-knowledge and team knowledge (Blandford, 2006). Once the strengths and weaknesses are identified through reflection and constructive feedback, the middle manager can motivate the lecturer to commit to learning, then plan and initiate learning opportunities. The evaluation of staff learning should be completed through discussions and shared practice, in a cooperative environment. The literature brings evidence that lecturers engaged in lifelong learning and continuous professional development are a positive influence on students, who can perceive their enthusiasm and are more open toward learning and co-operation (Barth, 1990; Middlewood, 1999; Hughes, 2001; Bush and Middlewood, 2013). The lecturer and the middle manager in a learner role are inspiring students to reflect and to understand themselves in relation to learning, to profession and life.
The harmony between the students’ expectations and lecturers’ feelings over the product model curriculum leads undoubtedly to the improvement of teaching and learning that will positively influence the achievement rates and overall performance of the department, in accordance with the senior leadership requirements and expectations.
Conclusions
Drawing from the above, to be successful in leading the product curriculum, the middle leader should have a deep understanding of curriculum models, leadership models, and stakeholders’ expectations. As advocated by more authors, the middle leader should have an in-depth understanding of their own role, while creating a departmental vision and managing people and resources effectively (Davies, 1989;  Green and McDade, 1991; Middlehurst, 1993; Preedy, 2002). Using a participative and collegial leadership approach and bringing together the students’ experience and the lecturers’ specialism, the middle manager and the academic team can transform the narrow and technicist curriculum into a holistic and engaging learning experience for both staff and students.

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